Returns Policy

At Trailer Pros USA Inc., We are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy for detailed information on how to return an item.

Eligibility for Returns :

✅ Time Frame: You have 30 days from the date of purchase to return an item.
✅ Condition: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that have been damaged or altered in any way are not eligible for return.
✅ Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-Returnable Items :

Certain items are not eligible for return, including:

1️⃣ Custom or special-order items
2️⃣ Used or installed items
3️⃣ Items on clearance or marked as final sale
4️⃣ Return Process

Initiate a Return:

Contact our customer service team at [email protected] or [insert phone number] to initiate a return. Please provide your order number, details of the item you wish to return, and the reason for the return.

Return Authorization:

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.

🔵 Shipping:

1️⃣ Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
2️⃣ Clearly write the RMA number on the outside of the package.
3️⃣ Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

Inspection and Refund:

Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria.
If the item is approved for return, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear on your account.

Exchanges: 

If you wish to exchange an item for a different product, please follow the return process to return the original item and place a new order for the desired item.

Damaged or Defective Items :

If you receive a damaged or defective item, please contact us immediately at [email protected] or [insert phone number]. We will arrange for a replacement or refund, including any shipping costs.

Contact Us :

For any questions or assistance with your return, please contact our customer service team:

Email: [email protected]
Phone: 800-247-4119
Address: 4720 Salisbury Road, Jacksonville, FL 32256

We appreciate your business and are here to ensure your satisfaction with Trailer Pros USA Inc. products.